Privacy Policy
Last updated: 29 September 2026
Kate Norma Coastal Fine Art respects your privacy and is committed to handling personal information responsibly and transparently.
This Privacy Policy explains how personal information may be collected, used, stored and disclosed when you visit this website, make a purchase, submit an enquiry, request a commission, join a mailing list or otherwise interact with Kate Norma Coastal Fine Art.
Personal Information We May Collect
Depending on how you interact with the website, we may collect information including:
your name;
email address;
billing and delivery address;
telephone number, if you choose to provide one or request a telephone call;
order and transaction details;
information relating to purchases, returns, refunds or delivery;
information you provide when enquiring about an artwork or commission;
correspondence you send to us;
mailing list preferences; and
technical information associated with your use of the website.
Payment information may be processed by third-party payment providers. We do not necessarily receive or store your full payment card details.
How We Collect Personal Information
Personal information may be collected when you:
purchase an artwork through this website;
complete an online form;
contact us by email;
request information about an artwork or commission;
subscribe to a mailing list or other communications;
arrange shipping, a return or refund; or
otherwise provide information directly to us.
Some information may also be collected automatically when you use the website through cookies, analytics tools and similar technologies.
Why We Collect and Use Personal Information
We may use your personal information to:
process and fulfil orders;
arrange shipping and delivery;
provide tracking information;
communicate with you about an order;
process returns and refunds;
respond to enquiries;
discuss and manage commissioned artworks;
maintain business and transaction records;
provide customer service;
send marketing or studio updates where you have chosen to receive them;
understand how visitors use the website;
improve the website and customer experience;
prevent fraud or misuse of the website; and
comply with legal, taxation, accounting or regulatory requirements.
We will not sell or rent your personal information.
Website Hosting, Analytics and Cookies
This website is hosted by Squarespace.
Squarespace and other service providers used in connection with this website may collect information such as:
IP address;
browser and device information;
referring websites;
pages viewed;
clicks and interactions;
timestamps;
shopping activity; and
other information relating to how visitors use the website.
This information may be used to operate the website, provide security, process transactions and understand website traffic and performance.
This website may use cookies and similar technologies. Some cookies are necessary for the website to function, while others may be used for analytics and performance purposes.
You may be able to control certain cookies through your browser settings or through any cookie controls made available on the website.
Third-Party Service Providers
We may disclose personal information where reasonably necessary to service providers involved in operating the business, including:
Squarespace;
payment processors;
banks and financial institutions;
postal and courier services;
shipping and insurance providers;
accounting or bookkeeping services;
email and marketing service providers;
website and technology service providers; and
professional advisers where reasonably necessary.
These third parties may only receive the information reasonably necessary for them to provide their services.
Overseas Disclosure
Some third-party service providers, including website hosting, payment, analytics or technology providers, may store or process information outside Australia.
As these service providers may operate internationally and may change their data processing locations from time to time, it may not always be practicable to identify every country in which information is processed.
Where applicable, we take reasonable steps to use reputable service providers and handle personal information in accordance with applicable privacy requirements.
Marketing Communications
If you choose to subscribe to emails or other marketing communications, we may use your name and email address to send information about new artworks, exhibitions, studio updates, events or other relevant news.
You can unsubscribe at any time by using the unsubscribe option included in the communication or by emailing:
Unsubscribing from marketing communications will not prevent us from contacting you where reasonably necessary in relation to an existing order, enquiry, commission or transaction.
Storage and Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Personal information may be stored electronically through our website platform, email provider, payment providers and other secure business systems.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
Accessing or Correcting Your Personal Information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.
Requests can be made by emailing:
We may need to verify your identity before providing access to personal information.
Retention of Information
We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including to:
complete transactions;
maintain sales and accounting records;
meet taxation or legal requirements;
resolve disputes; and
maintain appropriate business records.
Information that is no longer reasonably required may be deleted, de-identified or securely disposed of where appropriate.
Privacy Complaints
If you have a concern or complaint about how your personal information has been handled, please contact:
Please provide enough information for us to understand and investigate your concern.
We will review the matter and respond within a reasonable period.
If the Privacy Act 1988 applies to the matter and you are not satisfied with our response, you may also be entitled to contact the Office of the Australian Information Commissioner.
Changes to This Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to our business practices, website, service providers or legal obligations.
The latest version will be published on this website together with the date it was last updated.
Contact
For questions about this Privacy Policy or the way your personal information is handled, please contact:
Kate Norma Coastal Fine Art
Email: info@katenorma.com